Hi, I’m Emily.

With 15+ years in customer service and an obsession with everything that goes into making a business a memorable interaction with every client, customer or prospect, I want to help you transform your brand.


From cashiering at a Panera Bread to building a team managing $20+m ARR in renewals, I’m constantly focused on the intersection of business goals and customer satisfaction.

I understand that as a small business you have a lot of hats to wear and I want to help fill the gaps where you need it most. Whether you’re a retail brand, a tech startup, or something else entirely, I’m here to take your business into the future.

Why do I need you?

I get it. Small businesses have high costs and small margins. You also can’t afford to lose customers. A small investment in a person supporting your internal and external operations will help make sure nothing slips through the cracks.

  • My expertise is in SaaS, food & beverage, and special events, but I’m here to support any individual small brands.

  • Sure you can. But customers still want to know and feel like they’re interacting with a person. Automation and streamlining is great! But the customer experience requires nuance and not every situation is covered in a simple template.

  • If you can, that’s great! But before you write this off completely, consider if you really want to be doing all of this yourself. If you had a few more hours free because you can stop answering emails or sending out invoices, could you focus on your next product launch or finally diving into evaluating your pricing model?

    You may not need full time support, but would a few hours give you the time to get back to leading your business? If so, let’s talk.